HELP & CONTACT

FREE Delivery on all orders above 100,000 and within Lagos interiors.

ORCHID POINTS

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FAQs

FAQs Here you'll find the answers to the questions we're often asked. If you can't find the answers you need below, please get in touch via the button below.

Contact Us

Ordering

You can browse our products and place your order online.

You can also give us a call to place your order on: +234 816 682 1942.

Yes, we currently have a minimum order of N10.

 

Order by 11am for next day delivery.

During busy periods next day delivery may not always be available.

Currently you cannot add to your order online once it has been placed.

However you can call us on +234 816 682 1942 and we can add any items to your order 3 working days before your chosen delivery date.

As we do not retain your card details you will need to pay for any items you are adding over the phone.

If you need to change your delivery address after you have placed your order, you will need to contact us 4 working days before your delivery date. Please call us on +234 816 682 1942 or email contact@greenorchid.farm to update us.

 

Unfortunately we are not able to accept special requests or create bespoke cuts for you, this is down to our careful planning of carcass balance to reduce any waste and ensure enough cuts are available for everyone.

 
 

Our butchers are always working hard to replenish stocks. There are products that are incredibly popular and do sell out quickly, however we do our best to ensure the products that you want are available regularly. The best thing to do is just periodically check back on the website.

If a product has been out of stock for more than a week then do call our Customer Service team on: 01392 881 380 or email hello@pipersfarm.com

 
 

From time to time items might become unavailable and might be missed from your order. If this is the case you will be refunded for the missing item by the time your order has been delivered.

If something has accidentally been missed from your order please contact out Customer Service team at: hello@pipersfarm.com or: 01392 881380 and they will be happy to help.

If a product has been out of stock for more than a week then do call our Customer Service team on: 01392 881 380 or email hello@pipersfarm.com

 
 

We do not currently offer a subscription service.

 

Yes, you can cancel your order 4 working days before your chosen delivery date. To cancel your order please email: hello@pipersfarm.com or call us on: 01392 881 380

Delivery

We deliver to the whole of Nigeria.

We do not deliver the orders ourselves, we use DPD as our trusted delivery partner.

DPD offer a ‘predict’ delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email – so you don’t have to wait in all day.

No you do not need to be at home to sign for your delivery. Simply tell us at the checkout where you would like us to leave your order and our courier will follow your instructions.

 

When you place an order online, you will receive a live tracking code from our courier DPD via your provided email or phone number.

On the morning of your delivery the live tracking link will update with a timed delivery slot. You will be able to see exactly where your parcel is and approximately what time it will be delivered to your door.

If you have downloaded the DPD app you will also receive notifications via the app for your order.

Our customer service team track every order between 9am - 5pm to ensure they will be delivered on time.

If your box has not arrived by the allocated delivery slot please contact our Customer Service team as soon as possible on: 01392 881 380.

Please be aware during busy periods deliveries may be slightly delayed. If your order has not arrived within 2 hours of your delivery slot please give us a call.

Payment

Payment is taken at the time of placing your order.

 

We accept, all major credit and debit cards.

Unfortunately we do not accept Paypal at this time.

 

We do not retain your card details ourselves, however if your card details are stored on your browser they will 'autofill' at the checkout.

Promotional Codes

We are only able to process one discount code per order, please be assured that any Green Orchid Points will be valid towards future orders for up to 6 months.

 
 

Once you convert your points into voucher these will be valid for up to 6 months.

Storage

We deliver all our meat frozen ready for you to put straight into the freezer.

 
 
 

Yes, all Green Orchid meat is safe to defrost and refreeze.

If your meat has thawed during transportation it is completely safe to pop straight into your freezer.

We deliver your meat to you in considered packaging that even during the hottest summer days, keeps your meat below 8C.

Because we have farmed and prepared your meat so carefully there simply are not the levels of food spoilage bacteria that are present in industrial meat, making our meat far, far safer for you to handle and cook with.

There is a widespread faux pas that you cannot re-freeze meat once it has been defrosted. We would not recommend you do this with other meat, however this is one of the benefits of shopping with Green Orchid, our meat is completely safe to refreeze.

All of our meat can be kept in the freezer for at least 6 months.

 

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